Reply to Recent Reviews of the Student Shuttle

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[quote=Anonymous]My sons first day of school was in terms of transportation. I registered my son for door to door pick up prior to school starting and received a confirmation email stating my registration was confirmed and that I would be receiving an invoice by 4pm Sept 3rd. I received my invoice, but no instructions on pick up or drop off times so referred to the schedule for my area on the shuttle website. At 545am this morning (the first day of school) I received a phone call from one of the drivers named Annette Figaroa stating that the drivers had been trying to contact me regarding pick up. She then states that my son needed to be ready in the next 20 min (which would have been 605am) despite the website posted schedule stating that he should picked up between 645 and 7am. After much back and forth about where he would be going and why it wasn't told to me until now, i decided to take him myself and discussed that he would still be picked up after school. The conversation made me very uneasy about afterschool pick up, so I called Annette and the facility multiple times throughout the day and got no anwer. I finally reached Annette about 2pm. She assured me that my son would be picked up and dropped off at home according to my paid service contract and what we discussed earlier in the day. My son called me after school stating he didnt see the bus so I instructed him to ask every driver if they were with the student shuttle and if his name was on their list. I stayed on the phone while he did so and no one said he was he was listed. I then called the main number and got the owner who stated that if a child doesn't ride in the morning then they aren't on the list for pick up in the evening, which is not written on the site or in their contract. Additionally he told me I should just be patient with them and that they could have someone to him by 4pm (he got out of school at 255pm). I expressed how upset I was with his service and he tried to tell me that I shouldn't have expected everything to be smooth because i just registered him and that they know the school like the back of their hand. Well I guess new families/ business isn't something this company wants. I paid for a service and didn't receive them, then the owners sends a condescending email about me registering days before school started. If i was able to register sooner I would have, but regardless if they couldn't take on an additional child close to the start of school they could've declined. DO NOT USE THESE PEOPLE, THEY JUST WANT MONEY. My sons well being was the last thing on their minds because they got what they wanted.[/quote]

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