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[quote=Anonymous]We all deserve to be treated well!

There is no such thing as a "hissy fit".  Grown ups don't use such  cliches to descibe another person's reactions.

Somtimes we overlook poor service, but after a while it is time to vote with our feet and to move on to a different service provider.

Schwab was offering about 5,000 million free trades to new clients. 
I called and asked for free trades and they said no.  About a month later I received a cold call from a different top of the line brokerage house offering free trades and just like that I changed brokers.  Schwab spent millions on marketing to acquire new clients, but weren't very concerned with keeping my account.  There had been a few other glitches as well.

Six months later I was amused when Schwab's next marketing campaign was "If you asked us a question and didn't get the answer you were looking for ... just ask us the same question again".

That was a very strange advertising campaign.

For me, I  was already gone. When they start taking you and your business for granted it's time to find a new broker, dry cleaner, dentist, or whatever services we need.

We all deserve to be treated well![/quote]

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