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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]It is not whether the person opens a locked door to a stranger.  It is whether a person greets you pleasantly 8 times out of 10 and/or assists you in a generally helpful and congenial way OR if a person is grumpy, rude, and makes you feel unwelcome and a bother 9-10 times out of 10 AND many of your friends feel the same way.  [/quote]

I'm not annoyed I have to ring the bell and check in at the office.  I want them to vet visitors, and I have no problem stating my purpose.  I'm annoyed that one of the front office staff acts like it's a huge endeavor to get my child a hall pass or makes passive-aggressive comments about how doctor's appointments shouldn't interfere with school (and, [i]please[/i], front office lady, talk some of our kid's specialists into offering non-school hours, having to take off work constantly isn't amazing for us either) or talks to us like we're dumb ("you can leave now, mom/dad" -- no shit?  I don't have to stand in the office all day?  Thanks.  I was just taking 30 seconds to saying goodbye/have a good day to my kid.).[/quote]

Sounds to me as if the staffer may have a lot of other responsibilities on her plate that parents can't see, and wants hall passes etc. to move fast in order to get back to other work. Some office staff (not just LA but everywhere) are pulled in a hundred directions every day. That is an excuse if this staffer is rude, but maybe it's an explanation.[/quote]
So what?  I have a job that would make most people cry once a week that I can guarantee you is about 12x worse than any administrative job, and if I was an asshole to people because I couldn't manage my workload and be pleasant, it would be a huge issue.  If you are incapable of multitasking and being polite, you do not belong in a public facing position.

[quote=Anonymous]PP, if your child has frequent medical appointments during the school day, do you turn up at school and say, "I'm here to get Child for an appointment" and you need your child pulled from class then and there? If that's the case, you might try letting the office know at the start of the school day that you'll pick up at X o'clock and could they please pull your child from class. That's what we've done for years and the schools (Elementary, middle school and now HS) have said they appreciate knowing before the day begins so they can call DC out of class even before I get there. DC was often already in the office waiting when I arrived for pickup.

If your child has lots of times when he or she needs to be checked out, talk with a counselor about how to make that a faster process with the office. if you have appointment times well in advance you might be able to give the school (including the teachers) advance notice, though I'd still call the school at the start of any day when you'll be coming in.[/quote]

We do this; it doesn't help.  I always notify the office via their requested email channel when we have late arrival/early pickup.  We also notify the teachers and send same-day reminders.  We schedule appointments for either late arrival or early pickup, not back and forth during the school day.  Office lady is still an asshole, and they rarely have my kid waiting, even if I notify them before school starts that we're picking up at X time.

You can make all the excuses you want and tell me how I should make her job easier, but (a) she is still unpleasant, which is not a great trait in an front office person and (b) I am already doing all those things with consistently shitty results (and I'm not the only one who's complained).[/quote]

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