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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]Thanks everyone. Good advice here. I'll definitely stay documenting and send him the original email this morning showing that he did have the information.  He will likely have another excuse (he comes up with them pretty quick and on the spot) so I'll have to be prepared with whatever is thrown my way.

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You have to start telling him the excuses don't cut it any more, the job was not done. Tell him going forward, he must work proactively to accomplish the task. Excuses after the fact will not cut. Do not get distracted by the excuses, instead ask him how he should have solved that problem. As a manager you have to make him own the problem. 
Examples: 
Oh I did not get the client contact list.
Well John that's part of the your job....what do you think you could have done to get the list?

I told to XYZ to do it and thought it was done.
I am not asking XYZ. The task was give to you and it's not done. This is unacceptable. What do you think you should do next time to make sure you complete your work?(I would write him up at this point)[/quote]

And after you ask how he should have solved the problem ...stop talking. It's not a debate.[/quote] +1 exactly! Refuse to engage in the excuses debate! Use silence as a weapon and just stare at him after you say that to make him squirm and really hit home that point.[/quote]

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