Reply to VRBO won't refund Sanibel stay for next week

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]I have to say I'm pretty shocked by all the people who think OP should pay in full in this situation. I've owned an investment property at the beach for nearly 20 years. We do have a hurricane clause, but that really is for if a hurricane happens while you are there. Basically, no partial refunds. We've had to cancel and refund people in full a few times over the years--the great pool disaster of 2010; twice due to tropical storms; once for broken ac. These things are par for the course for beach rental owners. It is going to happen.

OP, don't cancel. Just reach out via email/phone/etc. everyday until you hear back from the owners or management company about the condition of the house and whether you can access it. I'd also call the credit card company you booked it on and find out if you have any coverage through them. I find it very hard to believe the owners will be able to get it in "as advertised" condition by next week. If the house is not accessible or in usable condition, and you have to fight this through your credit card, these folks are garbage people and deserve every bad review you can throw at them.

Did OP pay a security deposit? A cleaning fee? Do all the hardcore folks think that OP should pay for these items?[/quote]

Yes to all of this.  Hurricane insurance is for when you’re there/back out of a storm is coming.  That’s not the situation here.

Take the hurricane out of the equation.  Forget the fact that the bridge is impassable. If any of you rented a unit, showed up and there was no power or water, would you say, oh well I’m out of luck - I should have had trip insurance?!? No. You aren’t getting what you paid for and that’s on the owner. If the owner can’t provide that, then they have breached the agreement.  The reason behind it is irrelevant.

I do think that the management company is using the fact that op tried to preemptively cancel against her.  If she didn’t cancel, they would have to cancel the res and if they do that, it’s obviously on them to refund.[/quote]

There is no agreement for services , did you sign something from vrbo? Nope you gambled and lost, next time get insurance [/quote]

You can get insurance that covers when a rented property doesn’t have electricity or water?  I agree with the PPs that say hurricane aside, the house is likely not accessible or has basic services right now. No way should the renter be on the hook for that.  [/quote]

If the contract has a force Majeure clause and the renter declined insurance, the renter is absolutely “on the hook.” Some if you have clearly never rented a beach house from a rental agency. Not saying this is OP’s case, but stop saying there is “no way the renter is on the hook.” There are lots of ways the renter could be on the hook. [/quote]

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