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Reply to "Would you reimburse an employee who fell for a phishing scam?"
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[quote=Anonymous]OP here. A few answers to questions: --The employee who fell for the scam is under 40 and very computer literate. --The email that they received was not truly spoofed, it had the CEO's name in the sender field but a gmail account attached to it. --It is not customary in our company for anyone to ask for the purchase of gift cards and it is definitely not in the scope of the employee's job to do anything like this (which is why they don't have a work-issued credit card). --We do have cyber insurance but this isn't covered because it was not the company's money that was lost, and the amount is also less than the per incident deductible. In the end we decided to reimburse the employee half the amount they lost out of goodwill. I'm afraid the staff member will probably never recover in the eyes of the CEO, however. We did do an immediate live training for all staff on cyber security and are still working on the back end to try to catch all of these emails before they reach staff, but now that someone has fallen for it we are getting hundreds of emails per day and a few still slip through.[/quote]
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