Reply to Discovery Time Learning Center (Del Ray)

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[quote=Anonymous]Hm, it’s disappointing that the PP’s poor experience would be what revives a nearly 2 year old thread about Discovery Time.... sounds like your issue is a personal communication concern versus a substantive issue with the programming. I’d be curious what policy you’re speaking of — I’m a current parent at the center and I’ve found the owner/director to be very fair.

There are multiple ways to provide feedback including a weekly anonymous survey link and every concern I’ve brought up has been has acted on and responded to right away. By choosing a center and not a nanny there’s some autonomy and control over policies, environment, convenience etc that we give up but I’m ok with that trade off for the value and social experience.... and the curriculum at Discovery Time has been more than we could have expected for a mid-priced infant/toddler program. Lesson plans and themes etc are more than I’d expect from a nanny!

As for the director’s interpersonal skills, I can imagine it’s hard to be the sole leader managing both the business and curriculum side of a child care center while also responding to parent concerns. Sometimes she doesn’t come off 100% customer service focused in unscheduled one off conversations but she’s never been unprofessional. In our interview/initial visit what struck me most is that the director spoke to every parent and child by name.... kids were running into her office to tell her stories about their day. Maybe during your initial interview you caught her on an off day? As for policies.....frankly I’m not sure I’d want someone in charge of my child’s health, safety, and development to be focused on making every single parent happy with every policy or procedure. The daycare licensing standards etc. are no joke so I assume there’s a lot to balance including those regulations, parent interests, staff needs, etc.

For the price, location, and quality of care I feel like I’m getting a great value. Our son has been there nearly a year and he is happy and well cared for. My kid might not be at the most popular or well known center in Alexandria but he’s thriving and enjoys the people who care for him. His teachers (the people he interacts with daily) are genuine and loving. I’m sorry the PP had a bad experience because the neighborhood is lucky to have Discovery Time’s availability as a relatively new center in a competitive market.... I expect that there will be some growing pains and hiccups but so far I’ve been happy with their response to feedback.
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