Reply to Discovery Time Learning Center (Del Ray)

Forum Index » Preschool and Daycare Discussion

Reply to "Discovery Time Learning Center (Del Ray)"

Subject:

Emoticons





More smilies

Text Color: Font: Close Marks

[quote=Anonymous]The teachers are great with the children, the location is great, the price is great, but the business administration and parent communication are egregious and the owner is just completely inept at customer service and business administration.

Talking to the owner feels like dealing with a representative from Comcast. You never get direct answers, nothing is ever their fault, and there’s no incentive to change or listen to opportunities for improvement, because there’s plenty of other people that will take your spot. The business processes and policies are rife with contradictions and asking for clarity on those policies can literally get your kid terminated from care. Which is exactly what happened to our family.

We were terminated under the guise of “making her staff feel uncomfortable” by asking too many questions after “things were already explained.” A smart business owner would think “how are mixed messages being sent and what can I do differently?” Through the owner’s eyes though, she can do no wrong, immediately blames parents, and terminates them when they ask for clarity. We were given 0 days notice and left to find somewhere else for two parents that work full time.

Business owners like this would not survive 2 weeks in an industry/market with competition, but the owner has found a perfect niche where poor attitudes like hers can thrive since getting a spot at any daycare is so competitive. She clearly has a history of doing this, since she specifically added language in the parent manual handbook about disagreements with parents. I’ve never seen any other handbook in the area include that. (If the world around you is full of “problems” that make you “feel uncomfortable,” perhaps exercise some self-reflection of the reality that you may be the problem.)

As a parent, do yourself a favor and ask yourself if that environment and threat is really worth the constant looming stress. Like others have already mentioned, we found our initial interview with the owner to be very curt and rude. We should have trusted our instincts. It was a really expensive lesson for us.
[/quote]

Options

	Disable HTML in this message
	Disable BB Code in this message
	Disable smilies in this message

Review message

Search Recent Topics Hottest Topics