Reply to I'm the HR Bitch! Ask me Anything

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[quote=Anonymous]I am also an HR person.  My background was in running companies - the books, the administration, the database, etc - and just got stuck with HR.  I think many companies don't take "HR" seriously and just stick it on someone.

No I didn't have a low IQ.  I did quite well in school.  My main job is the financial managment of some 20 million dollars.  HR is important - you need someone who understands the laws so your company doesn't make some huge, costly mistake.

If I am sometimes a bitch it is because employees, can, at times, be maddening.  Example: Employee says, "why do we even HAVE health insurance if I, personally, actually have to READ my bills and make sure that I am getting the correct benefits, and that my doctor is billing me appropriately?".  Um, the company provides you with health insurance to keep you healthy.  We provide the benefit to be competitive with other employers.  You still need to be a responsible consumer and make sure that you are getting the maximum benefit out of your health insurance, paying the appropriate co-pays, etc.  It's not my responsibility to read your bills for you and tell you if the doctor should have charged you $10, not $15.  If you want to talk about the details of what the plan does and does not cover so that you understand it, great.  But too many employees expect HR to wipe their butts for them.

Another example:  "I didn't get my metro card in the mail today like I was scheduled to.  How am I supposed to get to work tomorrow?"  Um, seriously?  It is my responsibility to follow up with WMATA to find out why the pass the company paid for wasn't mailed.  But I am not your mom.  You figure out how to solve your part of this problem, which is how to get to work tomorrow.

Or how about  the employees who want to complain that they work in a "hostile environment" and they are going to sue because their boss is a jerk.  Hate to tell you, it's not illegal to be a jerk.  It's illegal to be a jerk to someone for an illegal reason, such as protected class.  But if your boss is an equal opportunity A hole, that's not illegal.  Also if you get terminated from your job, it is not automatically illegal.  So many people I know, whenever they get fired or laid off, immediately start talking about lawsuits.  Sigh.  Unless they fired you for an illegal reason, you are wasting your time.

Basically we deal with a lot of stupidity on the part of overly-entitled people.  Now I can also tell you that I go out of my way for staff people when they really need me.  When they get cancer or go on bed rest for nine months and need help with their disability benefits and navigating FMLA, I am there for them.  I send meals to their home.  When they are in rehab I make an extra effort to call them, text them, send them chocolates or whatever is allowed, because I care about them.  If someone suffered as a result of my neglect when they were working here I would feel just terrible.  So I actually do make an effort to put the "human" in human resources.

As for giving incorrect information, that is what the employee handbook is for.  Your HR person will love you forever if you show that you actually read it.    [/quote]

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