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[quote=Anonymous][quote=Anonymous]
(Note, changing BigLaw is not an option. The business model is what it is: The clients pay very high billable rates for a very high level of service. They’re paying for complete support and immediate responsiveness, pretty much 24/7. That’s the product BigLaw is selling. If DH no longer wants to provide that service, no problem. I’m guessing he has plenty of other options. But again, BigLaw firms are not going to be less responsive to client emergencies, or even to the non-emergency whims of their clients. High billable rates = High level of service. It is what it is.) [/quote]

+100. Far be it for me to defend biglaw - I left for government and never looked back - but so many people who complain about biglaw don’t understand that what they are complaining about IS the product. It’s like being the manager of a Four Seasons and complaining that your guests have high expectations and call you at all hours of the night asking for towels when they just as easily could have called earlier in the day when it would have been easier. Tough. The Best Western is down the road if you’d rather have cheaper clients with lower expectations.

Biglaw is an expensive product that pays well for a reason - clients are paying for excellent, full-service, leave-no-stone-unturned work. “Good enough” isn’t an option. There are types of law that don’t come with those expectations. But they don’t pay like biglaw. [/quote]

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