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[quote=Anonymous]We had a pretty darn awful trip to Disney world.  There were just so many issues that it felt like a comedy of errors.

On Day 1 we arrived at Magic Kingdom midday and there apparently had been a massive storm and lightning strike.  We were wading through water that was mid-shin and not draining.  It was gross.  The lightening strike had apparently damaged the electrical grid and taken out almost every ride at Magic Kingdom.  Only teacups, magic carpets and Philharmagic came back on line before 8:30 PM when we left.  The entire rest of the park was shut down for the entire afternoon and evening leaving thousands of people and no rides or parades, ongoing storms and no information being shared with guests. The park was a massive mess.  We had a 5:30 PM reservation at the castle for dinner so we stayed, but people apparently weren't getting up from their tables because they had no where to go with no rides and it was raining hard so they sat.  We didn't get seated until nearly 2 hours after our reservation with a 3 and 5 yo.  They were melting from starvation, waiting and disappointment.  Then service was awful, food was gross, and princesses were skipping our table.  It was such a a miserable night despite us trying to stay upbeat.

(I note that lightening is a major issue in that part of Florida: [url]https://www.disneydining.com/walt-disney-world-area-lightning-capital-of-the-u-s-bb1/[/url])

I'd wish I could say that things got better, but apparently the lightening strike had damaged the park pretty severely.  All of the "mountains" at MK (space, splash, thunder) and mine train were down for most of the week, with lots of closures of other rides for repairs   This pushed guests into other lines, making every ride have massive lines.

The cherry on top was that we had lunch the next day at the Sci Fi Drive in at HS and right after we ordered there was a kitchen fire and the restaurant was evacuated.  We ended up being held for 2.5 hours while the fire department came. All of our stuff was stuck in the restaurant so we had to wait in the million degree sun with two hungry kids and no food or information.  It was such a a mess.  (They did give us several paper ride passes for this delay, but we needed to go back for naps by the end of the ordeal and we're just over it all.)

Then on top of all this we kept having issues with our LL and rider swaps, with them only appearing on one phone and disappearing and reappearing, and not scanning.  We were told our account had been corrupted so it wasn't working right but that they couldn't fix it without cancelling our hotel, deleting our accounts, making new ones and rebooking us from scratch, which was going to cost us hundreds.  The Disney workers told us there was no way to override this and we'd need to pack up our room and move to a new room.  So we tried to make it work and ended up at guest services 5-7 times a day getting our accounts fixed.

It really was a dreadful trip.  People talk a lot about how Disney will make stuff right for guests, but I think they were so overwhelmed that week with the scope of the issues they just gave up and shrugged.  They couldn't make it right for everyone so they just pretended everything was fine and didn't try to even compensate.[/quote]

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