Reply to United just randomly reassigned my seats

Forum Index » Travel Discussion

Reply to "United just randomly reassigned my seats"

Subject:

Emoticons





More smilies

Text Color: Font: Close Marks

[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]Our worst was once when we were boarding.  We had boarding passes with seats together.  We missed preboarding due to a diaper blowout.  We stood in line and I got on with the fussy baby.  My husband had all the stuff and ended up a couple of people back at check in as some people pushed in front of him.  When he gave them his boarding pass, he was told they had changed planes and there wasn't a seat for him on the flight---even though they had never paged him and he had a valid boarding pass. My phone was in the diaper bag he was carrying.  I had no idea why he wasn't boarding.  He couldn't contact me.  They wouldn't give me a message.  It wasn't pretty.  I refused to sit down so they could shut the door.  They threatened to call security.  I didn't know where he was.  I did eventually get off--they still hadn't told me where he was and why he hadn't boarded and someone else was in his seat.

United told me that I voluntarily de-boarded and made me buy a new plane ticket.  He got zero compensation for having his boarding pass revoked because the plane change was due to a "mechanical issue.". It was all handled in literally the worst possible manner.  [/quote]

Your tickets clearly weren’t on the same record locator. To avoid this, but all tickets at the same time with the same payment.[/quote]
You write this like it somehow makes it okay.  The gate agent knew my husband had the diaper bag, my cell phone, the car seat and stroller, and our suitcase.  This notion that I was supposed to fly across the country with a 3 month old with nothing but my wallet and arrive at an airport with not even a cell phone is absurd.  I thought the delay originally was him getting gate check tags for the stroller and car seat.  The last person to board was the person reassigned to my husband's seat (only reassigned when he went to board).  Then they immediately wanted to close the plane door.  Can you imagine yourself in this situation?  A baby, no husband or stuff, no idea what's going on, about to fly across the country?[/quote]

You are missing the point. What “makes it ok” is irrelevant. I’m telling you why it happened and how to avoid it in the future. They thought your husband was traveling alone and that’s who gets bumped. You should also always board together, which also would have prevented this. Being mad won’t prevent this again. I’m trying to help you.[/quote]

Oh stop. You’re blaming this woman who was clearly the victim here. The gate agents were absolutely in the wrong. The passenger was mistreated and anyone who defends the airline here or says she didn’t “garden her reservation” enough or properly is a troll. [/quote]

You are also missing the point. No one is saying the woman should have been treated this way, or that it was her fault. However there are ways to reduce the liklihood of issues. I agree no one should need to garden their reservation, but the fact remains that we do need to. [/quote]

You acted as though it was her fault by saying she and her husband should have boarded together. She described upthread that they were in line together and a couple of people pushed their way ahead of him. We have all been there with other passengers crowding into a “line” to board. This was a perfectly normal and unfortunate snafu. You are looking to poke holes in every possible thing she did, when the reality is the airline employees acted in a very unexpected way I don’t think any of us could have anticipated or avoided. Offering her your little tips of how she could have prevented it is incredibly patronizing. It’s like saying oh, we know airlines always offer beverage service on board but one day if they decide they’re not going to provide it just for fun, you should have known to have bought one. You should never rely on the airline to do any of the things they say they will provide and that they typically do. [/quote]

Nope. Merely seperating being mad at the airline from things we can do minimizing the risk in the future.  [/quote]
This is nuts.  She called to link the tickets--a totally reasonable step that airlines should honor.  They had boarding passes. All of the other passengers were boarding without incident. There shouldn't be risk.

If there was an issue the airline should have called him up before boarding.  Or they could have passed a message to her once they realized he wasn't traveling by himself.  What they did is indefensible.[/quote]

There's that word "should" again. Of course it all SHOULD work better. Of course it should. But I'm a realist (or a cynic depending on your point of view) and I find that this serves me well in this modern world we live in. [/quote]

Options

	Disable HTML in this message
	Disable BB Code in this message
	Disable smilies in this message

Review message

Search Recent Topics Hottest Topics