Reply to Dominion Fertility vs. Shady Grove Fertility

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[quote=Anonymous]I dont really know much about the infertility process nor am I here to make a comparison about one clinic versus the other. In fact I can't because I have only had experience so far with Shady Grove.

I went here because this was the first clinic that was recommended by my Ob/Gyn.

My first impression of Shady Grove as I walked through the doors of the office was neutral. 
This quickly went down hill as they screwed up my name with another patient.  They speak about anonymity, but then dont bother to make sure they have the right patient before taking you to the back?

Then I was a little irritated that I got there 40 minutes before my appointment, there was no one else there, but they still took someone else first.  These people arrived 20 minutes after me so I assume their apointment was the same time as mine.   No matter.

The doctor was nice, she explained what we should do, regardless of the tests I had previously had done, she recommended I do them again through her doctors and attendants.  Ok.  I could see her point.  Somewhere in this conversation my husband asks about complications because I'm diabetic.  Somehow she totally missed the fact that I was diabetic.  (I guess I dont LOOK diabetic???)  Why else would most people be on Metformin??  She explains there are other uses for it.  But wouldnt you LOOK and ASK what I'm taking Metformin for?  Not to mention I put it in the file over and over that I'm diabetic  .....  Ok.... moving on to 30 minutes later when I'm handed off to a nurse.

The nurse was very nice and polite.  But her fist mistake was putting down the wrong doctor's name on the prescription and things that I provided.  (I dont know about others, but I feel like I should consult and remain with the same doctor through something like this.)  She makes a flip remark about how all the results, etc will come to their offices so they will know anyway.  So I shrug and let it go.  
After sitting through a quick talk about medical insurance, pricing, etc, we are turned over to the receptionist again in the front to make an appointment.

I'm waiting for her to talk to me - because she's on the phone, and not once does she confirm or acknowledge that I'm there. (A little brusque I thought.)  At least I would signal that I see you...thats just me though... 
My nurse explains to her the appointment that I need and I make my first appointment for the HSG - date determined by the approximate start date of my next menstral cycle.

Roll forward to today-

I call the main Shady Grove number from work and say that I just started my period and I need to schedule the Day 3 baseline test.  The women makes the appointment with me, then asks who my nurse is, which I couldnt quite remember.  I guess and it turns out to be the right nurse.  Appointment taker suggests that I now call the nurse so that she can make the preliminary set ups needed for the appointment.  I call and leave a message to that effect.  I explain I already made the appointment and they said I should call her to do the rest of the set up.

I missed the nurse's call.  But she must of never heard a word.  Instead she tells me to call either the Annandale or Rockville offices to set up an appointment on either day 2, 3 or 4.  And she gives me their phone number.  Then she left a second number and told me to also schedule my HSG appointment.

REALLY?  Did you even look my information up?  Do you know who called you?  Would you NOT look at a patient's file before looking to see what was and wasn't done???  IF these offices are all supposed to be connected, couldnt you see that I already HAD an appointment made based off their FIRST recommendation on the first day of my consultation???

I called the Fairfax office back livid.  I understand there are tons of patients, but I JUST called you and explained why I was calling.  LISTEN to me at least and pretend like you read my file.  I am keeping the appointment for now.  I dont want my husband saying that I'm overreacting, but all these little details... which to me keep adding up breaks down my faith about Shady Grove all together.

Maybe I'm nothing but another number to them, but I thought that given the sensitive and touchy nature in which they have to deal, they would be a little more compassionate, a little more detail oriented with their clients and definitely a lot more organized.
Thats all I have to share.  This is just my experience.

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