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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]There are regulations about how airlines choose who to bump, and the process (including compensation offers). My guess is United followed them. The person who was forcibly removed did not comply with a lawful order.

I don't work for United.. but I'm not sure why this passenger didn't just comply with the police asking him to leave. Does he also not pull over his car when police try to stop him?[/quote]

This comparison is ridiculous. He did not commit a crime- he paid for the service. United is the one that overbooked the flight and then allowed everyone to board - the situation is their mistake and should not be remedied on the passanger's behalf.[/quote]

Actually, he did commit a crime by failing to follow the orders of flight crew. Rule 21 of the Contract of Carriage. Federal law.

He also committed a crime by failing to comply with the orders of police, but that's a state law violation.

[/quote]

Well, United committed a crime first by refusing services that were paid for.

I agree with those who said they should've just sweetened the deal until they got volunteers. This is just a mess! That's no way to treat customers. It's not his fault they overbooked, and clearly getting to his job was just as important to him as it was for the flight crew to get to theirs. I'm sure there were some young college aged adventurous types with no pressing schedules who would've gladly given up seats if the pot had been sweetened.

Years ago when flying out of Amsterdam, I was told they were looking for volunteers to fly out the next day in the event they needed seats. I was offered a hotel stay and to be flown out in business class the next day, with a dinner voucher. I seriously considered it. Another night in Amsterdam, free hotel stay AND business class when I did fly out!!???!!! I decided I'd rather get home, as I'd spent enough time in Europe and was a bit homesick. Plus it was a hypothetical, not a real offer. BUT if they were overbooked and needed people to volunteer, I probably would have because it was a pretty sweet deal.

United messed up royally.[/quote]

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