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[quote=Anonymous][quote=Anonymous][b]Those of you defending SG,[/b] are you staff, or do you not get that this is about more than the email.  If Shady Grove had goodwill with us, we would more easily forgive the mistake.  But Shady Grove shows its pure profit motive in the way it treats its patients, while purporting to provide medical "care".  When you need more than one hand to count lab, surgery  (missing a retrieval!?!) and protocol mistakes that Shady Grove has made on you and friends, in such an important matter in which you invest so much money, time, physical and emotional trauman--the email is just a slap in the face.

Goodwill, when it is there, cushions the blow.  Shady Grove has worn out the goodwill with callousness and incompetence.

So such hideous, callous "marketing", is like scraping the bottom of a dry well with a rusty bucket.

But for the SG staff posting here, don't worry too much, the fact that SG accepts most insurance and most generous Shared Risk program ensures your business, and your jobs.

[b]While SG may offer better pricing plans, it's still not chump change, they owe us competence, and they absolutely could add some consideration and compassion without it costing them a cent.[/[/b]quote]

I'm not staff.  I am a woman who after trying to conceive a child for four years, finally got pregnant with the help of my doctor at Shady Grove.  I have three kids now and I owe it to SGFC.

I had a very positive experience there. I was treated with respect and compassion over the course of the seven IVF cycles total I did with SGFC - and most of the people I dealt with were very competent (certainly some exceptions but they were truly the exceptions).

I think it's easy to direct your heartbreak and frustration at the provider when things are not successful. The sucky thing about IVF and infertility treatments in general is that there are no guarantees that you will have a baby.  You can spend a ton of money, you can do all the "right things," and still have an unsuccessful cycle (or in my case, cycles).  But that's obvious in the published stats that SGFC provides and is not necessarily the "fault" of the providers.

Moreover, the fact that they are affordable relative to other clinics IS meaningful.  As it was, we sacrificed a considerable amount to afford IVF and build our family.  Going out of state wasn't an option for us.

The e-mail was crappy and I'm sorry for those who received it.  I'm a graduate but didn't receive, go figure.  I can imagine that it would have been extraordinarily painful to open that e-mail.  But it was a mistake.  SGFC apologized for it.  Some of the vitriol and nastiness on this thread is really overboard.

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