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[quote=Anonymous][quote=Anonymous]This situation is sad, but a few thoughts:

** However unfair it may feel, the mother should have read the contract closely and was obligated. That said, the article does not indicate how proactive SSFS was in communicating with her, which could have been helpful. Nobody wants to go to court (except lawyers), so I would hope a school would be more aggressive in avoiding it.

** This also feels different than a situation where a family agrees to a slot and then wants to change b/c they get into another school (not this situation) vs. the ability to pay (still an obligation, of course, but very different circumstance).

** Blaming a previous administration/management is Crisis PR 101 — they’re responsible but confident the new admin was aware of pending suits, liabilities, etc. They didn’t just find out.

** For all the applause to the new admin, I suspect a call from the Washington Post played a significant role in their newfound generosity (similar to when the NYT or WSJ calls an airline on a customers’ behalf when they don't get a refund etc) or it never would have gone to court in the first place.[/quote]

Are you in PR? [/quote]

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