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[quote=Anonymous][quote=Anonymous][quote=Anonymous]At Shake Shack the other day I had to use the self serve kiosk which is a pain to order my food and then after finally entering my name, phone number to get a text when the food is ready, the number of the little placard, and  thenpaid with a credit card I get the wonderful opportunity to offer a tip. I declined of course but it's ridiculous. If I could tip myself, I would.[/quote]

Same with crumbl cookie! No one offered to help at all. Had to use the self serve kiosk to get gift cards for a school fundraiser and it asked for a tip. No way. [/quote]

The Crumbl POS system on the kiosk is terrible, or at least it was at my store last time I stopped there. It was about 6 months ago. My DD wanted Crumbl for her bday dessert. I stopped in and was told to either order on the app or kiosk. Sure, I ordered on the kiosk and got bamboozled with the tip screen. The $5 tip was automatically selected!!! And to cancel/select No Tip I needed to hit the (...) button. In my haste, I hit the LARGE black button on the bottom, which was submit. I wonder how many accidental $5 tips they receive each day? We haven't gone back since. My DD didn't even enjoy the cookies and said they used to be better when they first opened. 
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