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[quote=Anonymous][quote=Anonymous][quote=Anonymous]Calling without notice is a thing? I feel like this must be generational (I'm an older millennial FWIW). If it's during business hours, then yes, you can answer the phone without being notified that there's going to be a phone call. This is how business was done for decades and nobody died from anxiety. [/quote] I’m also an elder millennial (37) and remain flummoxed about how anxiety-inducing phone calls of any sort are viewed by some in our cohort. It is very strange.[/quote] Phone call anxiety only gets worse the younger the employees are! It's astounding! I have someone on my team who has a doctor's note that exempts her from having to speak on the phone with any customers unless it is a call she schedules. It also exempts her from answering the phone if a heads-up email/chat was not delivered first. It caused her too much anxiety and made her have panic attacks. [/quote]
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