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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]Husband was out of town visiting a relative who had just had surgery.  I figured I'd make reservations to treat my mom, my kids and myself to a nice Mother's Day brunch at a lovely and usually wonderful scenic little restaurant.

Arrived at the restaurant 15 minutes before our reservation and it was jam packed chaos.  Hostess told us to wait and she would seat us.  We stepped aside as she requested and she never acknowledged us again.  We waited for over an hour, standing the entire, no place for my 80+ year old mother to sit down .  It became apparent to us that the people who had been seated were waiting forever for their food to arrive....the staff completely unapologetic...

We left to go somewhere, anywhere else.  By that point McDonald's sounded good.  
[/quote]

You actually just waited for an hour? Why didn’t you complain/ask to speak to a manager?[/quote]

The manager was nowhere to be seen.  The place was chaotic and the whole thing was not being handled well, reservations were clearly not being honored.  We kept thinking that we would be seated any minute since we did have a reservation but once we realized that the people who had been seated were waiting an hour or more for their food....we finally gave up and left.

There was nothing we could have said or done to save that train wreck.[/quote]

This is why Mother’s Day brunch is my worst nightmare. [/quote]

It was pretty nightmarish, especially with my elderly mother there and no place for her to even sit down.  On a happy note, once we left we found a restaurant down the road that could take us right away.  We had a great meal and actually went back again this year - short wait, friendly service and good food  :D .[/quote]

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