Reply to Dominion Fertility vs. Shady Grove Fertility

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[quote=Anonymous]I've been patients (and had success) at both DF and SG.  I like both clinics.  SG is generally well-run, and has nice offices.  DF's offices are a little less impressive, especially the "surgical suite" where they do retrievals.  I have to admit that I wondered how sterile the environment was...  As far as the staff, I thought that having a "personal nurse" assigned to me at SG was great.  I never felt like a number.  At DF, I thought that the front desk and nurses were nice too, though.  I didn't have a personal connection with any one of them, but I also thought they were quite nice.

As far as finances, I've had mishaps at both offices.  When at SG, I had insurance coverage, and prior to my IVF cycle, I called my "finance contact" to confirm that approval for the IVF cycle had been received on three or four separate occasions.  I was assured that everything had been approved, and then was notified two days before my "stims start date" that they had forgotten to submit the paperwork.  I have no idea why they would CONFIRM to me several times that they had insurance approval if they hadn't even submitted the paperwork ...

As far as DF, I agree with the PP that the finance person seems completely clueless, even on basic math.  Considering that this is her job, I would expect her to understand how the NIVF refund process works, but she didn't seem to comprehend how to subtract the amount due to be refunded (from a failed cycle) from the new charge (for a new cycle) to arrive at the "new amount due".  I had to explain it to her like she was a 5-year old, and even then, she would tell me that she would talk to her supervisor and call back.  After her supervisor agreed with my math, we were able to proceed.  I have no idea how she was hired in the first place...[/quote]

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