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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]Was there some sort of contract? Maybe that was stated in the contract so the personal trainer assumed you already knew that would happen?

I do agree though, even if that was the case, it would have been nice if the trainer said "no worries about cancelling, but please note per our contract today's session will be deducted from your package..."    Even though not obligated it's good customer service.[/quote]

That sounds all well and good, but I know some people who do similar work (private sessions), and what I've gathered is that when they say that, they get excuses.  So they say exactly what you just said, and then the person says something like, "Well, I normally wouldn't cancel, but my child is sick..." or something similar and tries to guilt them into letting this one go.  It almost always turns into an awkward conversation.  They've found more success in simply stating the terms in the contract or when explaining rates and then holding them to it.  They get fewer cancellations that way and without a bunch of excuses/guilt trips.

That's a difficult business to be in because if people cancel last minute, you can't easily fill that spot and you just lose money.  Once people learn that that is the way it is (and it's all businesslike and without negotiation), you get better compliance from clients.  They actually will give more notice if they need to cancel, or they won't ever cancel.

[b]Op here: I am not upset. It would have been nice if she explained this because her message of no worries made me think it wasn't a big deal. I was 3 months postpartum without backup childcare. My husband got stuck in traffic and couldn't make it home on time. I am a new client. 
[/b]

My suspicion is that OP is upset because she was hoping not to be charged for the session.  She would have been just as upset if she found out when she cancelled.  That wouldn't have made a difference.   Or maybe she wouldn't have cancelled after all if she had known, but that's kind of crummy of OP.  [/quote][/quote]

Basically, you proved my point.  You launched into your hardship situation, which is exactly what you would've done if she said, "Well, I'll still have to deduct a class."  And then she would have been the bad guy for not having sympathy.

Massage therapists and personal trainers deal with that sort of thing all of the time.   If she is a good trainer, then you'll still go to her and be sure not to cancel.  If she isn't a good trainer, you probably would drop her after your sessions are up anyhow.[/quote]

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