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[quote=Anonymous]Grade A bitch. Seriously. I'm very upset and, before acting, would like to know what I should do because I'm not thinking rationally right now.

Have a service industry business. We sometimes offer discounts via Living Social. Customer bought one. The wrong one, I might add. Our business allows you to book an appointment but explain that another date will be offered if a conflict. That is what happened here...mainly as a result of her booking the wrong type of deal.

Called customer to straighten things out since she appeared unnecessarily confused. She was VERY rude. Cursing, condescending tone, would not allow me to speak. When attempting to answer her questions, she stated that I was being defensive. I twice let her know that, based on the conversation, it would be best if I contacted Living Social to refund her for the deal. She refused and wanted a service date. I gave her one and he call ended.

As I sit here PISSED at how she spoke to me, I'm tempted to cancel outright and let her handle the refund with Living Social. In the business we're in, it's tough enough getting respect. It's even worse when a customer acts like an uppity bitch (she managed to work into the conversation that she had an MBA).

My only hesitancy is Yelp. Folks feel free to act like total jerks and, when you refuse to work with them, they complain on Yelp. Debating if I should risk the wrath of Yelp or buck up and provide the service. [/quote]

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