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Reply to "Insurance reimbursed us - now says they reviewed the file and we owe them $1000!!! "
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[quote=Anonymous]Ugh, Aetna sucks (well, they all suck). I'd definitely send them a scathing letter informing them that their screw-up - if it even was and isn't just a belated attempt to avoid their obligations as your insurer - is unacceptable, not your problem, and you will not pay what you consider a fraudulent charge. Write directly to Mark Bertolini (CEO) and don't mess around with low-level CSRs, who are trained just to deny your appeals full stop. And visibly copy your Congressman and state insurance regulatory agency/commission on the letter. They are there to protect you![/quote]
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