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[quote=Anonymous]I'd rather have practical solutions than apologies. People get caught up in apologies too much. But if you can't make a sincere statement of regret or acceptance of responsibility AT ALL...that's different. If you came in and said "Larla, my team has made a major boo boo with the deliverables and we really goofed. We are going to turn it around by close of business and get this fixed. We are determined to do right" that would be fine with me. Much better than "I'm sorry, I'm so sorry."[/quote]
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