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[quote=Anonymous]I didn't choose our vet because of this,  but we love the fact they have 2 waiting rooms, 1 for cats, other for dogs. They are in a strip mall  and have 2 doors next to each other, and there is a chest high barrier between 2 doors, feeding to one reception desk. This means dogs aren't putting their faces in cat carriers (WHY do dog owners allow their dogs to do this? )

Also agree with giving the choices,  clearly lay them out, and I also want to hear "if it were my cat I'd do X because of y". Doesn't mean I'll do that, but I appreciate the info.

Provide high quality, knowledgeable medicine. If you don't know it, look it up, call vet friends, look at the journals, etc.

My current vet will come to the house to euthanize. Makes all the difference in the world.  Also, if you do this,  get credit card and charge when you make the appointment. Or if you do it at office, have the front office trained to say "let's handle all the paperwork now, before, so you don't need to think about it later. " because when the client is crying nobody wants to grab their arm for payment and nobody wants to stand there signing credit card slips wirh an empty leash/carrier. Don't bill them later at this point in your career. At some point you will know who your good clients are and willl.let them pay later, but that's in a few years.

Be careful to send bills immediately to those who manage to leave without paying for whatever work it is. Call them, work out a payment plan. If they don't respond to you, take the time to go to small claims court. Hire an office manager who will take that time.  My mother does this and that vet  no longer loses $8,000 to $10,000 in unpaid bills each year.

Also, know your local resources, like animal behaviorists, trainers, vet specialists so toy can give recommendations as necessary.  Make sure they know about , too, as it will work both ways. I found our current (and last vet, they are that good) through the feline heart specialist vet... he picked up on something that our vet didn't,  I expressed frustration and asked for a recent for a new vet, and found my current ver.

Be out there in your community. Set up a booth at the local town day, or wherever so people know toy.  We use our vet because we always have, but we muggy try shovels new for various reasons.

And, yes, finding front office/reception staff is so hard but is critical. They are the face and voice of the practice, they must be good.

Return calls from clients.  I don't know how you can do this,  perhaps you can set aside 30 minutes twice a day? You can't be taken out of an exam to talk to me, and I'must fine with a call at 7pm, but do please return my call, I'm worried about the test results, or whatever.
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