Reply to Making the jump from Bank of America to Navy Fed CU

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[quote=Anonymous]I have been with Navy Federal for 30 years.   I really love them.  
Customer service is unbelievable  (very little wait time when you call)
Their web interface for banking is the best I've used.
Applying for loans is a breeze.
They have the LOWEST rates for transferring money overseas (bar none).  You have to call them, but they use a Western Union product.  BoA, Wells F, etc could not come close to the cost, simplicity and speed in which they do it.
I got my first car loan through them (zero credit) and multiple loans after that... they paid for me to go to college with a private loan (at the time capped at 15k).
Money transfers are free.  
Balance transfers (zero fee & zero interest ~ every April)
Rewards CC sucks (I book tickets through points and the Airline didn't honor at the airport....though they totally made up for it)
Check deport by phone up to 5k
No downpayment mortgage up to 1M 
I really really love them.

Possible minus' (which don't make a difference
We have a lot of branches in the DC area, however when you go other places it is difficult to find a branch
Internation ATMs (though who uses cash now and you can transfer cash-see above for insane exchange rates (most places have an unfair exchange rate and profit added to foreign cash transactions...including ATM)
I don't like the year in summary for my Accounts  (AMEX is the gold standard)
They don't keep a lot of history in the web account...you have to do to account services and look at the PDF
Sometimes their rates are higher than other companies 
Don't know much about their trading platform....I tried it out a few years ago and it looked like it sucked.

However, I just got married and my banking needs have gotten more complicated.
So I decided to move some money to BoA Wealth Management through ML
BoA...SUCKS!!!!
$3 for ACH vs 0 for NFCU
Used Bill pay to pay an account...I needed to wait 4 days for them to allow the payment...then they missed the payment.  NFCU has always been flawless
A call to Customer Service was frustrating .....it is obvious they don't want you to talk to a real person.  I cursed at the Automated attendant and she hung up on me.  Took another 20 minutes to get a human....I'm a wealth management customer with platinum rewards...image how they treat everyone else.

I tested BoA, and I'm running back to NFCU for my banking needs.

I really wanted to find a bank with a good finance side and trading side (ira, stocks, options, bonds).
So far NFCU is miles ahead of everyone else.

My wife uses Cap One and she likes them.  I have not used them
I have Well Fargo and I'm not impressed with their website.
I also have USAA and NFCU beats them, though  I don't know if they improve if you are ex-military.

Jump to NFCU, I use a lot of financial products and I like them.

However I wish I could consolidate with one institution and so far that is hard.[/quote]

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