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[quote=Anonymous][quote=Anonymous][b]1.  An excellent lead front-office person [/b]

2.  An excellent lead LVT

3.  Personal attention to euthanasia and serious conditions

4.  HOURS.  People can't get time off during the work-week to go to a vet.  They just can't.  Bad hours will shut down a practice.

5.  Willingness to prescribe to the full extent allowed by applicable law.  Forcing people to bring their pets back in for routine meds, when it isn't strictly required, will send 'em shopping.

6.  Perception of real interest in animals.  Support a local adoption group, animal advocacy group, etc.  Builds trust (and gives a new vet access to an immediate list).  [/quote]

Agreed!  As well as having knowledgeable techs.

We went to a practice were the vet was great but the office staff and techs were really lacking in basic customer service skills and truthfully in basic vet tech skills.  Hire experienced staff and make sure they are adults.  The practice we left had quite a few high school students but they just didn't have enough experience in customer service and vet tech skills.  [/quote]

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