Reply to Tell me why i shouldn't sell with redfin

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[quote=Anonymous]When I contacted Redfin, it took them 3 days to get back to me. I said specifically- to an individual agent and to their online inquiry tool "I am looking to sell and woudl like to learn about using RedFin to sell."  That was as clear as could be and I would have expected a quick (under 24hrs) response... but it didn't happen.

After 3 days, I responded to their response to continue to learn about them.  It was another week before they responded. When I didn't respond to that, it took 3 months for them to follow up to find out why I didn't respond/if I was still interested. Good on them for following up to see why I never responded- but again I would expect a quicker follow up.

When I went to a RedFin open house while I was still considering using them, the agent was sitting on the sofa on her smartphone. She looked up and said hello, but made no effort to introduce herself, hand us a flyer, or anything. It was very unwelcoming; I felt like I was interrupting her phonetime. Now maybe all redfin agents aren't the same, but it left a bad taste.

My overall experience thus was unresponsive and uninterested in interacting with customers during an open house. I saw that as a threat to selling my condo: if they didn't respond to me, how could I trust them to respond to an intersted buyer? And how could I trust that during an open house for my condo, that an agent wouldn't just sit on the sofa in a similar fashion?

FWIW- in the end I used Khalil at GlassHouse. We sold in under 3 weeks. His rates are similar to Redfin- 1.5% but what really sold me was his rebate program when you buy- 2% rebate at close. It was a huge help for me. [/quote]

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