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[quote=Anonymous]My two-year agreement is coming to an end, and the bill is going up $80+ a month. So I just tried calling to get a lower rate, got switched around several times, on hold forever, and then I finally got a rate for somewhat reduced services for about what I'm paying now, but when I asked exactly what the reduction was, he hung up on me. Total of 24 minutes wasted. I tired to get to a "customer retention" department, but could never get transferred to one, if such a thing exists.

So I have an offer in the mail from Fios for basically what I have now (although I don't really have a handle on their TV packages) for $49 a month, which is great, but I know their fees have always been exorbitant, and their billing is almost always wrong. Can anyone tell me what they are paying in fees for a DVR, taxes, etc.? I know I can call Fiosabout it, but I don't know if I'll get a straight answer. I'm in Montgomery County.

Ugh. Why must we go through all these hoops every two years?!!!![/quote]

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