Reply to Homeonwer's insurance? Servpro?

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[quote=Anonymous]Should I use my homeowner's insurance for this repair?

I've owned the house for almost a decade. My dining room ceiling was leaking water yesterday morning and the plumber discovered that the previous owner had put a few holes in a drain pipe in the wall upstairs. It looks like they had something decorative on the wall and put in a towel holder with screws that went through the pvc pipe behind the wall. The pipe was a drain pipe for a bathroom in the finished attic level. The bathroom is rarely used. For almost a decade it has been leaking when we run the faucet or clean the toilet upstairs. It is rarely used. Dry wall will need to be removed in the bathroom and in our dining room.

The plumber who replaced the pvc said I should call my insurance and get someone like Servpro out to clean up the leak. and will have to hire someone else for the repair.  He also said to ask if the insurance would allow us to use anyone but Servpro because he said they are too aggressive in ripping out dry wall.

In decades of homeowership, I've never dealt with my homeowners insurance company and have heard that homeowers are punished for using it. Should I try to get my homeowner's insurance to cover this and can anyone recommend someone to do the clean up work?

I'm not certain where to begin. [/quote]

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