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[quote=Anonymous]I'm a legal secretary. I have no problem working for someone younger than I am. I try to do the absolute best job I can for everyone I work for. In all honesty, I DO sometimes bump associate work when a partner needs something, but at the same time, generally every time I'm given a task by either associate or partner, I ask when they need it turned around, so nobody's work falls through the cracks.

I appreciate the hell out of "please" and "thank you." I appreciate not being given work at 4:58pm (or give it to me but say you don't need it until tomorrow morning).

You know what frustrates me with some associates? Either, their instructions are not clear (send this to the client HOW? email? fax? mail? messenger?), or they don't give me enough information to do a good job. I am also highly insulted when an attorney says "You don't need to know that." I've been doing my job a long time. If I'm asking a question, it's because it'll help me to do a better job for YOU, the client and ultimately the firm. If you want to tell me I don't need to know things, then that causes me to mentally check out. It means I won't think about next steps, I won't anticipate your needs, etc. That phrase is kind of the kiss of death for me. If you need to say "Let's talk tomorrow and I'll give you a three minute overview of the case then," that's cool. I know it's not always a good time. 
 
Make sure your instructions are complete. Say please and thank you. Give deadlines. That's all I need. [/quote]

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