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[quote=Anonymous][quote=Anonymous]Thanks for all the great advice!  I've been described as very direct and so perhaps I need to work on my people skills.  Are there any recommendations on [b]little things that you do to make sure they feel respected[/b]?  I try my best to be friendly but then sometimes I feel I am too nice and get walked on/over as a result.[/quote]

If they do a good job on something specific, compliment them on their work, especially in front of someone higher than you.

Support staff complains (at every place I've been) that there are at least 1-2 attorneys that don't even bother to say hi or acknowledge them.  Don't be that asshole.

Actually treat them as the professionals they are and acknowledge when/if they know something more than you do.

Little things, like don't hover closely behind their back reading their computer screen (I've heard from more than 1 how annoying this is), or apologize for doing so if you need to see the screen.  Understand they may have priorities you don't even know about, especially if they support other attorneys.  So when I hand off something urgent, I do it with an apology:  I'm so sorry that I've got to get this done right away, and I hope it doesn't mess you up...that kind of thing.  But it's clear that we need to work on this [i]now[/i], I'm just trying to say that nicely.  Be interested in their families or whatever it is they are doing when not working.  In other words....Golden Rule applies.[/quote]

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