Reply to portico on our 10 year old home collapsed. Insurance company refusing to pay for repairs

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[quote=Anonymous]We own our current home ~5 years.  It was built 2005. Since then the builder went out of business. Over the last few months we noticed the right side of the portico starting to droop. My husband is ALWAYS beyond attentive to our home and maintaining it. He put some flashing (I think it's called) where he suspected water was getting in (fall 2014).

Flash forward to now....after all the recent rain it has considerably dropped to the right side. The pillar is loose that is holding it up. We called contractors for estimates. They suggested we contact the insurance company. They will cover it, in their opinion.

I called insurance company and they pussyfooted around it. I requested an adjuster. Adjustor claimed it was a builder issue. Not covered. But they will paint it! (Bc 1500 deductible to paint a falling down portico is awesome )

What can we do? We called and asked them to re-review, send another adjuster.

Anyone have any experience with this? Has your insurance company covered something similar?

Thanks![/quote]

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