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Home Improvement, Design, and Decorating
Reply to "Carpet installation mistake - am I being unreasonable?"
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[quote=Anonymous]Well, dye lots change and just about every carpet company communicates this. So it's not their fault if the "same" color isn't the same. It sounds to me like you never thought to specify a direction and when you changed your mind they obliged with free labor. That's on you. If the dye lots don't match anymore you should deal with it, risk it, pay the $3k, or pay them the labor to switch it back to the "wrong" direction again. I don't think it's fair to call it "wrong" when you never specified- they were probably trying to save you money by choosing a direction the required less material. They're not designers so you have to tell them what you want...upfront. [/quote]
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