Reply to Carpet installation mistake - am I being unreasonable?

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Reply to "Carpet installation mistake - am I being unreasonable?"

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[quote=Anonymous]We paid about 3k to replace our bedroom carpet with this: http://kanecarpet.com/product-view-all.php?category=6&page=68&id=4583.

The installers didn't ask before installing and installed in the wrong direction, with the length of the diamonds crossing the short width of the room, instead of the length. Because the carpet was already cut, they needed to order a bit more carpet in order to switch the direction of the pattern. It was supposed to cost around $300 extra.

Three weeks later, after calling to see what was taking so long, the guy told me that the company couldn't guarantee the colors would match on the new carpet since it was from a new roll, and we needed to re-purchase the carpet for the entire room so that the colors are consistent. Which will cost another 3k.

Is it unreasonable to think that the carpet company should cover at least half of the additional cost? I'm incredibly annoyed not just that it's costing us money, but also that three weeks have passed without us being able to use the room. And now probably several more since the carpet order was only now put it. [/quote]

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