Reply to Seeking input on major addition with Case Design [DC]

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[quote=Anonymous]We are currently using CASE Design for an major interior renovation (kitchen, bathrooms, bedrooms, entrance ways). We have been entirely pleased with our experience from start to just about to finish. Their design staff were excellent with coming up with ideas and plans, hearing what we liked, didn't like, how we used the house what we wanted to change. They did all of this without asking for a deposit. Committed to listening to us. We were happy with selection of materials and that process as well. We reviewed materials at their office - to determine what our style was. They were happy to work with us if we wanted something outside of their normal vendors (tile, cabinets etc). I never felt pushed in one direction - they listened to our us and valued our ideas, offered us suggestions when we were stuck and were very innovate with several areas of our house that were challenging. They did a great job with the initial assessment of the project so that we have had no surprises - the only changes to the project have been ones that we wanted to change mid-course and they have more than willing to modify and change plans as we work through the project.  They have been excellent with customer service along the way as well - when we had workers in the house (we are living in the house during the renovations) past bedtime for the kids. They talked with the vendor,apologized to us and gave us a gift certificate to a nice dinner out. The once area that I would say to be aware of is - they tend to be higher priced than other design build firms. With that said through out the entire process they have jumped when we say jump, pulled in their entire time when a push was needed on the project, they have gone above and beyond to make it a good experience. Their vendors are skilled and knowledgeable, easy to work with. We have weekly schedule meetings, and daily project updates from the lead on the project. We always feel well informed of what is going on, if there are delays in supplies, if they have questions - they are in constant communication with us. AND they are finishing  several weeks ahead of schedule!  To be honest while I will be glad to have our house back and live in the new spaces - I am actually going to miss the entire crew of regulars. As you can tell I would recommend them highly. [/quote]

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