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Reply to "Pottery Barn Complaints -- Anyone Have a Successful Resolution?"
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[quote=Anonymous]I found a price mistake on a couch that was $500 vs $2000. I emailed after trying to buy it and initially they refused. I did not argue but told them they should honor it and since they will not (she offered me 10% off) I told them I prefer to take my business elsewhere. A few days later she emailed me and offered me the couch and was wonderful about it. [/quote]
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