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Reply to "Pottery Barn Complaints -- Anyone Have a Successful Resolution?"
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[quote=Anonymous]I bought a $5000 PB leather sectional. It was delivered in October and the thing is crap. It has a defect in the back and one of the cushions is trashed (nicked and ripped). We don't do anything unusual and it really doesn't get heavy wear. I've emailed them and am waiting to hear back. I'm curious if anyone has had a successful resolution with PB. I'm interested in either returning the couch or getting a replacement cushion.[/quote]
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