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Reply to "Clients who nickel and dime"
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[quote=Anonymous]We're finding more and more clients complaining about small charges. At first it was intermittent and now is an every day occurrence. They will ask us to print and package another copy of a product they requested which takes close to 1 hour to complete. We typically only bill 1/2 hour of time but still get a request to remove the 1/2 hour. Change orders come in to reduce the cost by $50 on projects with costs into the millions which take us on average 4 hours to fix with no compensation. This is at an engineering company. Just curious if this is happening everywhere or just in our field. It's exhausting trying to please them when before for the same type of work we were getting accolades.[/quote]
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