Reply to Bray and Scarff has terrible service

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[quote=Anonymous]Your message reminded me that Bray and Scarff repair's service was among the worst I ever received--in my life (including airlines).  They didn't show up in the repair window on the first day.   I called to confirm towards the end of the 5 hour appointment window when I started getting worried he wouldn't show and the customer service person promised that someone would come within the window. 30 minutes after the 5 hour appt window ended, I called Bray and Scarff and they had already left for the day.   I had taken the day off to be there for the repair person.

No apology from the customer service person.  I had to call them the next day.  They gave me a 3 hr window and promised the guy would be there.  I took off of work again and called constantly repeatedly during the window and was promised he would be there.  1 hour after the end of the window he showed up.  No apology at all for his no show the day before.  Just that "he was busy." He spends 5 minutes looking at my broken W/D and says he needed to order a part that would come in 10 days.  10 days later he comes (late to his window) and says hey, I ordered the wrong part.  It will be another 10 days.  At that point I tell him I no longer want to do Business with him (or Bray and Scarff) and he tries to make me pay for the incorrect part. And Bray and Scarff "customer service" refused to refund the money I paid him for the first visit he made when he ordered the wrong part.

Just had to get that out and vent (catharsis).  The happy ending was that I called Skip's Appliance Repair.  A man gave me a 2 hour appt window.  Called me 30 minutes before his arrival and looked at my washing machine.  He had the part in the truck and fixed it on the spot.  Never again Bray and Scarff.  Would not wish them on anyone.[/quote]

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