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Reply to "What should I do? Store forgot to put an item in my bag"
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[quote=Anonymous]When I called Sephora CS re: a missing item from an online order, they told me to go to the closest store to get a replacement item. I did that (at Pentagon City) and had no trouble whatsoever at the store. I brought my receipt and they took care of everything for me. Then, to top it off, I received an email from Sephora CS noting that they tracked that I went to to the store (I am guessing by my original order #) and they wanted to see if everything worked out to my satisfaction. [/quote]
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