Reply to At&t wants to charge a $500 deposit for a credit score of 768

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[quote=Anonymous]I went to AT&T today to open a phone line in my name.  When I entered the credit portion of my application, the store salesman received information back on his iPad that a $500 deposit was required as a result of my credit check.

My transunion score is 768.  We have no credit card debt. 370K on a mortgage. No car payments. 175K HHI. 60K savings in bank. We are not late on bills ever. I just reran my credit report and there are no red flags, nothing new, no fraud, etc.

I suspect this has something to do with my recent name change.  My name was "Mary Jane Smith" and I changed it (finally) to "Jane Smith Cook" this past summer after 2 years of marriage.  I received my new social security cards and my drivers license in my new name.  Had no problem changing bank account over, etc. Not sure how to verify this with the credit agencies?

AT&T was not able to tell me anything.  They were not able to tell me the exact company that ran the report (just that it was either Equi, Experian, or Trans) and what criteria was required for no deposit.

Basically my choice is to
1. Fix my credit (how?)
2. Pay At&t $500 for no reason
3. ???

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