Reply to What questions to ask? Regarding service at clinics? And financial transparency?

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[quote=Anonymous]I had a horrible experience with billing doing IVF at CFA.  A couple hassles, but IUI there was not so bad.  The worst with my IVF experience was the billing dept refusing to submit my approval paperwork the day before my D&C for a missed miscarriage because I had an unpaid bill (that I had never received or known anything about).  I was literally crying on the phone and getting no sympathy at all.  Otherwise, I felt like I got so-so treatment there.  I don't know that I felt nickel-and-dimed, but I did feel like I didn't get a good rundown of costs and unexpected bills (albeit legitimate in retrospect) kept appearing.

I switched to GW, and billing there was a world of difference.  Brian, financial manager, has recently left there, so I don't know if things have changed.  But he was very up front about costs etc.  And when my insurance didn't cover something GW said it would, GW wrote off the cost.  I also felt like I got much more personalized care, and I'm now a month from my due date.

In terms of questions to ask, something you should ask (and decide if it's important to you) is who does your monitoring and procedures.  At CFA, it's generally your RE, and they'll let you know in advance if they won't be doing one of your procedures.  By contrast, GW (and I think SG) has morning monitoring done by technicians with a follow up call from either nurse or RE.  Procedures are done by whomever is on call that day (when I was there, Dr. Frankfurter was the only doctor, but that's no longer the case).  If there is something unusual, your doctor may insist on things being scheduled so they perform them, but it's not otherwise guaranteed.[/quote]

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