Reply to what happened to my All Clad nonstick?

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Reply to "what happened to my All Clad nonstick?"

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[quote=Anonymous][quote=Anonymous]I actually mailed my 8-year old All-Clads back to the company when the nonstick coating stopped working. They refused to replace them, stating that the discoloration on the bottom of the indicated that I must have used the pan on high heat (and not on medium-low, as recommended) and thus they would not honor the warranty.   I was frustrated because the shipping of those heavy pans was expensive!  [/quote]

I had the same issue: Here is the long reply I received from All-Clad. Also, they sent me a shipping label so the cost was on them. Good luck!

From date of purchase, All-Clad guarantees to repair or replace any item found 
defective in material, construction or workmanship under normal use and 
following care instructions. This excludes any damage resulting from improper 
use and care.  Minor imperfections and slight color variations are normal.

We will be happy to provide a warranty evaluation.  Prior to sending in your 
cookware, please review the following explanation of improper use and care that 
may have voided your warranty:

Most instances when the non-stick coating has lost its' non-stick properties, it 
is due to overheating of the pan.  Cookware with non-stick coatings should be 
used on low to medium heat settings.  Due to the superior quality of All-Clad 
cookware the cookware will heat up quicker and retain the heat.   One indication 
that your pan has been overheated is that your non-stick has turned a brown or 
rusty color.  Overheating of the non-stick coating will cause the non-stick 
properties to break down.  As a result you will find that foods are sticking to 
the cookware.  Overheating voids the warranty.  You may try to clean the 
non-stick coating with a mixture of baking soda and mild dish detergent using a 
soft cloth.  Depending on the degree of overheating, this may help return some 
of the non-stick performance.

If there are digs, nicks or scratches to the non-stick coating from the use of 
metal utensils or sharp knives, this will affect the performance of the 
non-stick and will void the warranty.

Wearing away of the non-stick due to use of abrasive cleaners or scouring pads 
is not covered under the warranty.

If the non-stick appears to be flaking, but you do not see the stainless steel 
underneath, this may be due to residual oil build up on the pan.  Oils hide 
within non-stick surfaces in places where they cannot be removed simply with 
soap and water.  These oils burn during subsequent uses and create a layer that 
food can stick too and also can flake off.  Sprinkle a bit of the baking soda 
into your pan. Add warm water and dish detergent to make a soupy solution. Use a 
soft cloth, plastic-looped scrubber, or a food-grade nylon scrubbing brush to 
agitate the debris in a circular motion.   Rinse well with cold water and dry 
thoroughly to avoid spotting.

If you feel that the problem you are encountering is not a result of any of the 
above use and care issues, we will be happy to provide a warranty evaluation for 
replacement. [/quote]

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