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Reply to "any experience with Navy Federal Credit Union mortgages?"
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[quote=Anonymous]We started with them and switched to Pen Fed as the Pen Fed rate was lower. They were very slow to get us started on our refinance and it took several weeks for them to even be willing to speak to us after our online application. Pen Fed had a better rate but their customer service was terrible and they messed up our refinance so I would never use them again. We closed on time but the loan amount was wrong, they lost our paperwork with all our personal information and did nothing to find it nor give us credit monitoring for a year like they promised, etc. It was a nightmare.[/quote]
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