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Reply to "Small business owners- when do you "fire" a client?"
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[quote=Anonymous]IIRC, the whole first chapter of the book "Booked Solid" (a new business development training book for consultants) is about consciously firing difficult clients. The rationale is that to excel, you have to be passionate. To be passionate, you have to be excited about helping your clients succeed, and you can't do that with clients that you dread dealing with. One note from recent personal experience --- go into new client relationships with an exit strategy in place. Recently during a relatively slow period, we bid on some work not thinking that we'd get it. We did, but the client organization has shown all of the early signs of being a nightmare. We tried several things to turn down the work, but in the end felt obligated to take it because the client insisted and met every condition that we asked for. I really worry that this will end up being a big mistake, and I don't ever want to make it again. [/quote]
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