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Reply to "Small business owners- when do you "fire" a client?"
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[quote=Anonymous]Rather than try and guess which customers will be difficult up front, why not just stop accepting future business from the customers who you can never please so you can better focus on the ones you can please and developing new business. So, when a customer has repeatedly been a nightmare to deal with, the next time they look for a quote, let them know while you have appreciated their business in the past, you are unable to do what they need at present time to both your and their satisfaction. It helps if you have someone else you can refer them to that could possibly help them. No need to burn bridges, just present it that you have quite a bit on your plate and that you don't want to compromise your standards (or theirs). [/quote]
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