Reply to Office bully: how can HR help?

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[quote=Anonymous]Please help me! I have never worked (in the office) and don't know office culture/operations very well.
  
My older foreign-born and raised family member (FM) works in the office with a bully. The bully is pitting up people against each other, manipulates, lies, throws tantrums. FM and Bully are both in charge of two departments that have to work with each other, and bully picks on FM restlessly leaving her in tears, making her seek therapy last year, sabotages FM's work (did not want to sign documents that needed to be signed in order for FM to complete the project), refuses to communicate via email (I guess, it's because Bully does not want to leave paper trail), tries to present her incompetent at the meeting. When nobody is around Bully comes to FM saying that everyone hates her, does not want to work with her, that the boss her FM complained to the boss they referred to asking the Bully to communicate via email, but this boss told her to figure it out herself.

Some time after the boss reportered Bully to HR (Bully talked about it, but did not name the reasons), Bully tamed the temper and was quiet for some time, letting everyone to work normally. However, the cycle started repeating itself again, but this time worse than before. I told FM to seek help from HR, but FM says she does not know procedures and she does not believe HR can help, and is afraid the bully will attack her more if she complains. She also does not know what to ask HR for except that the bully puts  all communication in the written form (a restraining order of sorts).

I am loss- I want to help but don't know how. It  breaks my heart to see FM looking older, stressed out, sleep deprived and tired. What can be done? How HR can help and can they? What should FM write in her report? If you are in HR, do you help to deal with situations like these and how?

Thank you!

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