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Reply to "Help Me Learn How to Not Come Off As Abrasive"
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[quote=Anonymous]You sound like my husband. Quite warm and caring but frequently comes off as abrasive to new ppl or ppl he perceives as being less efficient or competent. Everyone thinks that I'm the nice one but those close to us will tell you that I'm kind of wicked. Anyhow, to answer your question: Smile. Soften your language and tone, especially when you give criticisms. Sandwich criticisms with compliments. Smile some more. Pretend to care about whatever the staff person cares about. Act interested in his/her family. Have your secretary note birthdays on your calendar so that you remember to wish them a good day or provide a card of some sort. This little tricks work every time.[/quote]
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