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[quote=Anonymous]Just had the worst possible experience at NVMM. We called to let them know we were running a few minutes behind and got an earful from Patti or Patty (not sure what her actual name is). She told us we'd have to re-schedule which we couldn't do and were only minutes away. She then told the doctor (Rodney A. Mclaren) who blasted my husband and confronted him about the call [b]while my husband was holding our 18 month old[/b]. Completely rude and out of line.  :shock:

They've been backed up everytime we've been there and are now taking it out on patients. Unbelievable and we didn't deserve any of it. Patti instigated the situation by telling me I'd have to wait a few hours or longer to be seen! I waited over an hour to be seen and saw people come and go. Anyways, by the time we left all seats were filled in the waiting room and people had to stand. They need to assess their capacity and policies otherwise they're gonna lose a whole bunch of patients.

I'll never go there again and will be asking for a written apology to my husband for the ordeal. Was rude enough to be spoken to like that but when Dr. Mclaren accused my husband of lying about the call with Patti it went too far. He lost my respect at that point. I would not recommend this place to my worst enemy.

Patients first, staff second. I saw staff coming in late all morning while we sat there. Don't blame expectant mothers for lack of office organization. Patti and Dr. Mclaren should take some etiquette classes.  :idea:

Go elsewhere, trust me.[/quote]

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